Frequently Asked Questions

Everything you need to know about our romantic world and floral favorites.

What is your return policy for delicate garments?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.

How should I care for my silk and lace pieces?

To preserve the intricate details of our garments, we recommend professional dry cleaning or careful hand washing in cold water with a gentle detergent, followed by air drying.

Do you offer international shipping?

Yes, LoveShackFancy ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.

Can I modify or cancel an order after it has been placed?

We aim to process orders as quickly as possible. Once an order is placed, we have a very limited window to make changes. Please contact our customer service team immediately for assistance.